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rob_fmttm Posted on 13/03/2018 12:10
Edited On: 13/03/2018 12:11Middlesbrough FC Response to Fans Forum Thread on Fmttm
 
 
The club addressed every question raised on the thread on fmttm for attention of last night's Fan Forum. Here are the answers in full ahead of the official minutes - the rest of the meeting (including concourse catering is dealt with in those minutes).

CLUB RESPONSE TO QUESTIONS RAISED IN FMTTM THREAD

Q. Club delivery charges are horrendous and the structure makes no sense
A. We disagree. MFC charges are in fact lower than or comparable to other Championship Clubs and also leading sports retailers for both standard and express deliveries. In addition, we offer a free Click & Collect service. The structure is based around a £10 order value that was intended to reflect the courier / postal charges linked to the weight of the items. We accept that this is not always correct and does not always reward higher spend. We will review this and our current level of £100 spend for free delivery.
Q. iFollow match streaming service availability
A. MFC decided not to subscribe to the EFL Digital service, iFollow based on a lack of clear financial justification. The current iFollow system is single camera only and is officially restricted to overseas supporters only for a limited number of games. There are changes planned for the 2018/19 season and MFC are reviewing these at the present time.
Q. People falling near Row 30 in Block 68
A. The steps have been inspected once again and are confirmed as being within the correct dimensions. MFC staff and also a CCTV camera was positioned to monitor supporters ascending the steps at the Barnsley game. There were no slips or trips observed or reported.
Q. Availability of free wifi
A. There are no wifi systems that could function effectively in a stadium such as the Riverside with our level of attendances and which would be economically viable. Recent attempts at other clubs have failed. MFC continue to monitor the technical developments. The MFC Official App has data networking functionality that will provide most of the information that fans seek on match days.
Q. More ballboys / girls
A. This is an area that has received a focus this season and we believe improvements have been made. The situation and performance will continue to be monitored.
Q. Why is there a £2.50 charge for ticket purchases?
A. This is a booking fee and reflects charges the Club pays for processing tickets. This charge is incurred for all on-line transactions. The Club believe that the charge is reasonable in comparison to other booking fees. We also believe that it is better to make these fees transparent rather than absorb them into the season card or match ticket price. It should be noted that the charge is the same for all tickets processed in a single transaction.
Q. What is the reason for an 0844 number to call the Club Ticket Office?
A. The 0844 number is used for new purchases of season cards, tickets or retail. The charges are minimised and help to offset Club sales administration charges. Supporter questions or queries on existing purchases or services should be directed by email to supporters@mfc.co.uk and an MFC staff member will respond or by phone to one of the Supporter Services team during office hours. The contact numbers are available on the Club website in the Supporter Services section.
Q. Timing of the pre-match light show and more half time scores from other matches.
A. The Club will seek the views of Season Card Holders on this and other aspects of the matchday experience as part of a comprehensive survey during the close season.
Q. Availability of a history section in the Club website
A. Unfortunately, due to other priorities with the new site we were unable to launch the history section as planned and we apologise for the delay. This is now planned in for the summer of 2018 when we hope to be able to showcase our history in even greater detail, using added imagery and archive match footage.
Q. Can Home Supporters Coaches get a priority to exit the stadium car parks?
A. The standard procedure for MFC and indeed at most football grounds is to prioritise the departure of the Away coaches. The process at the Riverside results in them arriving via Dockside Road and then departing via Shepherdson Way. These are then followed by cars parked in Car Parks B, C and D. This has proven to be the most efficient and effective arrangement. Home coaches arrive at the Riverside relatively late and are parked in Car Park E. Departure from Car Park E is only possible by turning East on Cargo Fleet after pedestrian traffic has reduced to an acceptable level. Turning West onto The Leeway would result in further conflict with pedestrian traffic and also other vehicles exiting the stadium. MFC provide the parking free of charge to the Home coaches and regard the current arrangements as acceptable.
Q. Introduction of a pop-up retail shop on match days.
A. This was done with good success at the last game – a good suggestion. Thanks.



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Emmersons_BrazillianDong Posted on 13/03/2018 12:40

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Good to have some responses even if the answers are nonsense. The delivery and premium rate answers in particular
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littledick Posted on 13/03/2018 12:42

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Q. Club delivery charges are horrendous and the structure makes no sense
A. We disagree. MFC charges are in fact lower than or comparable to other Championship Clubs and also leading sports retailers for both standard and express deliveries. In addition, we offer a free Click & Collect service. The structure is based around a £10 order value that was intended to reflect the courier / postal charges linked to the weight of the items.



So the structure is based around a £10 order value [:D][:D][:D]

What can you get in the club shop for £10......a couple of pencils ???
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Marvanelli Posted on 13/03/2018 12:44

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Well done on MFC in answering a lot of the questions raised[^]

I would much rather we have an answer that some of us don't agree with....than be ignored[^]
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littledick Posted on 13/03/2018 12:53

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Q. Availability of a history section in the Club website
A. Unfortunately, due to other priorities with the new site we were unable to launch the history section as planned and we apologise for the delay. This is now planned in for the summer of 2018 when we hope to be able to showcase our history in even greater detail, using added imagery and archive match footage.


Would be good to get a Boro record similar to the layout of the attached Sunderland one, if the 'compiler' needs some guidance; or maybe Shaun's got it underway already ?

Link: Statto
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goalscrounger Posted on 13/03/2018 13:02
Edited On: 13/03/2018 13:03
Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Free (and good quality) wifi is the norm in sports stadia over here. Ice hockey and basketball have much smaller crowds but I've had no problems using wifi at baseball and NFL games either. I wonder what they define as an acceptable level of cost?

Oh, and residential internet subscriptions here are more expensive than at home, before someone comes back and suggests that costs are cheaper in the US.
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borobadge Posted on 13/03/2018 13:09

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Fair play to them for answering all the questions.

obviously a few are dubious, none more so than the Wi-Fi situation....

you can get it free on buses where I live and on trains - infact its free and workable on just about every park bench in the city.

did they say anything at all Rob about their 'green' credentials using renewable energy or recycling programmes for waste within the club structure?
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Dundas_Arcade Posted on 13/03/2018 13:10

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
You can cease with throwing in examples in other stadia/countries.

MFC have spoken. There are no alternatives. [rle]

Spot on EBD [^]
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whatdoyoubench Posted on 13/03/2018 13:16

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
A bus is not comparable to 20000 people in a stadium. It's the high density of users that I imagine is the issue
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bear66 Posted on 13/03/2018 13:21

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
There's more than one bus on Teesside.
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kuepper Posted on 13/03/2018 13:59

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
thanks for getting these raised Rob
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Gadginho Posted on 13/03/2018 14:28

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Cheers Rob [^]
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1finny Posted on 13/03/2018 14:33

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I think it is a sound policy for the club to look at other clubs in the championship and assess their delivery charges. It is always good to be able to tell your fans these charges are similar (or better) to other clubs.

Now, lets move on to ST and walk up prices...........
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Northoftheriver Posted on 13/03/2018 14:34

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
They have free wifi in Wembley Stadium, which, unless I'm seriously mistaken is a tad more vast that the Riverside and like it or not caters to a few more people on match days.
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BoroBen92 Posted on 13/03/2018 14:39

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
"They have free wifi in Wembley Stadium, which, unless I'm seriously mistaken is a tad more vast that the Riverside and like it or not caters to a few more people on match days."

They've said it wouldn't be economically viable, not they couldn't do it.
Wembley is a much bigger earner of money than the Riverside is.
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Jan_Aage_Fjortoft Posted on 13/03/2018 14:41

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
That's probably provided by EE for free. The club don't seem to like providing services that they don't make money from. Which in understandable in some areas but is short sighted in others.

It's like the comment about the P&P. Just because it's inline with other clubs - doesn't mean it's not a rip-off. Or the price of coaches for away trips that was discussed a while back.
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skiprat Posted on 13/03/2018 14:44

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
EE Sponsor Wembley don't they? I'm sure they add in the wifi themselves as part of the deal so that EE can harvest the valuable data of the 800000 people there than anything else.

Boro would have to pay for it and the response that "they have it on buses" is laughable.
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fungus Posted on 13/03/2018 14:53

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Rob, I noticed one person trip on the stairs on Saturday, block 68, which is fewer than normal.
However, most people were particularly careful in Saturday, as for some unknown reason the steps, and concourse were soaking wet.
A few people slipped in the concourse.
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weststandwally Posted on 13/03/2018 14:54

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
You go to watch a game of football not look at your phone,can't see the problem.
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Anton_Berg Posted on 13/03/2018 14:58

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
To summarize, the club is always right, although the pop-up shop seems to have anticipated the question.
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Davey_C Posted on 13/03/2018 15:06

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
'Now, lets move on to ST and walk up prices...........'

The prices Boro fans have been charged this season in away sections at Championship grounds ... Just 6 teams charging more than ourselves

Leeds 2471 39
Fulham 2664 35
QPR 2700 (U)34
Sheff W 3200 33
Bolton 4715 (U)32
Bristol C 1500 32
Villa 2700 30
Barnsley 4765 30
Sheff Utd 2200 27
Millwall 2067 26
N.Forest 2600 26
Brentford 540 (S) 25.5
Norwich 2000 25
Preston 5700 25
Sunderland 2426 25
Wolves 2592 25
Burton 1320 24
Hull 2464 24
Cardiff 2000 23
Birmingham 2800 20
Reading 1927 20
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EpiphanyProudfoot Posted on 13/03/2018 15:10

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Three things that will always irritate me;

1) Swearing.
2) Silly songs with drummer boy on percussion.
3) Rancid trouser coughs.
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JLinardi Posted on 13/03/2018 15:10

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Of all the stuff in the world this is what people worry about? [:D]
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Borocelt Posted on 13/03/2018 15:15

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Whoever answered those is a wnaker. Was that supposed to make fans feel like they're being listened to? I read that, and it seemed an awful lot like listing ways in which they know better than the fans.

The postage is completely unacceptable, and i wouldn't pay it. That simple. I don't care what other clubs are charging. It does not cost that money to post a t shirt.

The transaction cost per ticket is not acceptable at all, and is they weren't thick as mince, they'd operate a digital ticketing system, which would not only be easier for fans, but also save on paper etc. Remember that big push to be a green club? It's absurd it's cheaper to turn up and queue for a match ticket from the office than buying it online. As for the costs of using the service, yes, i do expect the club to absorb those. Just like they absorb the wages and printing cost if i go and buy from the club shop.

By way of comparison, Darlington, a club run by volunteers, semi pro, sell tickets online and absorb the cost of booking themselves. We're meant to buy MFC can't? Fk off.
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Borocelt Posted on 13/03/2018 15:17

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Oh and the ifollow thing, totally unacceptable as well. I don't care if it's a single camera, and neither would the majority of fans. Instead, i've been giving other clubs money. It's nuts, quite simply. The 'we know best' attitude really is stunning.
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Indeedido Posted on 13/03/2018 15:26

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Chin over the maker's name from the club there.
May as well have not bothered asking or answering the questions.
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rob_fmttm Posted on 13/03/2018 15:30

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
As to people tripping on the stairways - I appealed last week for those reporting the tripping incidents to contact me so that they could work with the club over it at the match... they didn't give me a reply on the website or by email.
Look back at last week's messages and you will see the thread last a couple of days.
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Indeedido Posted on 13/03/2018 15:41

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Nobody is knocking you Rob - you are trying.[^]
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futureboy Posted on 13/03/2018 15:42

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Agree with Borocelt and others re the postage charges.

I live in London and would normally be an avid buyer of merchandise etc (I'm a bit of a saddo really), but on top of the already inflated prices they charge for the products, the postage fees put me right off.

If the club only knew how many times I'd loaded up a shopping basket online, then reviewed it, seen the added postage fees and said "actually no, fcuk it" and deleted the lot.
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BoroBen92 Posted on 13/03/2018 15:46

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
£6 delivery to Redcar is outrageous.

Could get something shipped from China for less.
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rob_fmttm Posted on 13/03/2018 15:47

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I can elaborate slightly on some of the answers - and they had been researched. They weren't just saying we told you so, they looked fully into every single point.

wifi - yes Wembley and some American stadia do offer it. The massive cost is in retro-fitting. If the Riverside was being built now free wifi would be a feature but the cost of installing it in a 20+ year old complex is the problem.

The retail postal costs - I saw the full table for the Championship and Mbro prices were not beaten anywhere but more importantly for us (we are hardly likely to buy much at the Sheff U shop) they were significantly cheaper than Sports Direct and JJB Sports.
A problem as I understand it - the carriers charge by weight. How do Boro keep charges to us simple but try to reflect that someone ordering a Boro duvet is going to incur a much higher delivery cost because of the weight than a Boro pen set?
The Yarm Reds bus is a shame but it parks up very late doors. It isn't a simple task to get it and other Boro buses out quickly. Maybe when the new road bridge is opened next season because at the moment everyone is leaving along the same road.
You will notice also that the pop-up shop suggestion was acted upon and was a success.
As fans we want the best service and the best club. We had an independent observer there last night from the FSF and he was really impressed at how open the discussion was to a point not seen at many clubs at all. The football club were not aware he was coming as I only informed them very late yesterday afternoon.

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Borocelt Posted on 13/03/2018 15:50

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
That wasn't knocking Rob for having a go, by the way. I fully support asking the questions, and keep doing what you're doing, but fan engagement isn't telling the fans why they're wrong on just about every issue (other than, funnily enough, an opportunity to milk more money out of fans with a pop up stall - funny they liked that one, but out of hand reject anything that might save fans money / from feeling ripped off).
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rob_fmttm Posted on 13/03/2018 16:06

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
People at the club had gone away and looked at all the points and then reported back with answers - I requested if I could have a digital copy of the answers to relay asap.

But at the meeting every point raised was discussed and debated fully. I should make that absolutely clear.
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MightyDuck Posted on 13/03/2018 16:17

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
You dont need wifi at the ground. get off your phone for 2 hours.
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edinboro Posted on 13/03/2018 16:32

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
The 0844 number and £2.50 booking fee are ridiculous and indefensible these days.

In response to my query directly on the phone line they quoted legal advice that they comply with ofcom rules. Not very customer focussed. And it is silly it’s cheaper for me to arrange to move tickets at the ticket office than on line.

They’re so close to be being fan friendly. Getting into the 21st century should be easy.
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The_GOAT Posted on 13/03/2018 16:47

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Someone should commend the club shop for sterling service. I'll do it, they're probably reading:

Well done, Club Shop staff; even when the queue is out the door, you're queuing for about five minutes max.

Compare this with the South Stand ticket office. I can only imagine that the people in front of me are being asked for their 'favourite colour' and challenged to name as many breeds of dog they can. You can stand in a queue of eight people and be there for over twenty minutes.
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boromike85 Posted on 13/03/2018 16:54

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
The delivery charge response, as expected, is ridiculous. It just doesn't make sense. Why do delivery charges go up when you spend more? £6 delivery for 3-5 day delivery is not cheap and it doesn't matter if other clubs are also ripping off fans. That is no justification.

To show how stupid the pricing situation is: 2 mugs, 1 at £12 and 1 at £9.50. The £10 mug costs £6 to get delivered, the cheaper mug costs £3. That is encouraging people to spend less. What sort of business sense is that?

You can not compare to Sports Direct either. They have stores all over the country. If I want something from there I will go to the store. There isn't that option with the club shop.

It really is so small time that they should be embarrassed. Every single answer is that it would cost the club money, most likely a trivial amount compared to what we spend on a single player's weekly wage. There seems to be no desire to do anything to improve the experience for the fan. Every answer is an indication of how they don't give a XXXXXX about the fans and we are nothing but £££ to the club. Community club my XXXXXX.
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gallivant Posted on 13/03/2018 17:50

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Just as a matter of interest who from MFC supplied the answers on behalf of the club?
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redcarbob Posted on 13/03/2018 18:18

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I’ve sat on row 30, block 68 for the last couple of seasons and haven’t noticed any problems that would cause slips, trips and falls? Will make a point of looking next week.
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rob_fmttm Posted on 13/03/2018 18:29

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
They put it under CCTV scrutiny last match - no one tripped. If anyone sees people tripping in future please report it to the steward or email MFC.
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RC92 Posted on 13/03/2018 18:36

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
"A. We disagree. MFC charges are in fact lower than or comparable to other Championship Clubs and also leading sports retailers for both standard and express deliveries. The structure is based around a £10 order value that was intended to reflect the courier / postal charges linked to the weight of the items."
-----

Whilst there is truth in this, the £10.00 order value completely skews the argument.

The £3.00 delivery charge is among the cheapest - if not the cheapest - delivery charges in the Championship, but this is entirely dependant on an expenditure of £10.00 or less. After the £10.00 threshold has been reached the £6.00 delivery charge becomes one of the most expensive in the league - I think Bolton are one of the only clubs that manage to go as high as £6.00 too.

The delivery charges range from one extreme to the other. If the majority of the orders are under £10.00 it's a plausible argument from the club, but I would be shocked if the bulk of the orders aren't replica kits / training kit related which all fall into the £6.00 category.
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crocker Posted on 13/03/2018 18:59

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Its specifically Block 68 Row 30 - but in the area where the seats are in the high 60's at the end of one aisle and start in the 70's on the other side. Well thats my guess as i have seen at least 5 or 6 people go flying there this season.
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TheFair86 Posted on 13/03/2018 19:03

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
The MFC Official App has data networking functionality that will provide most of the information that fans seek on match days.

I’ve tried to use this app and it doesn’t load on Match day as it can’t connect. I assume if it did it would be offline content and be restricted to content provided by MFC and partners. Which does me no good lmaci g : checking my bets or watching goal videos
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BoroFur Posted on 13/03/2018 19:06

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I wonder how Disney managed to retrofit wifi in their open air parks?
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EpiphanyProudfoot Posted on 13/03/2018 20:44

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I think ones nostrils being hit by a parmo induced floating air biscuit puts people in a bad mood. Ultimately this will filter down to the players. Not the floating air biscuit obviously.
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buffaloboro Posted on 13/03/2018 21:04

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Why is wi-fi such a big deal? You're only there for 90 mins once per week at best.
Also, isn't it possible to use your data from your mobile phone?
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Jonny_Rondos_Disco_pants Posted on 13/03/2018 21:23

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I reported the block 68 step. Most matches I see 20+ people tripping there and I dont take my seat until 2-3 mins before ko. Mfc had two woman stood at the bottom of the stairs on sat who were getting in the way. Worth monitoring, if fans see it the camera will eventually.
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BoroInNC Posted on 13/03/2018 21:24

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
> Free (and good quality) wifi is the norm in sports stadia over here.

Having local governments pay millions of dollars to build them and companies to sponsor them is also the norm.

The wifi specs for stadiums like Levi's (49ers) are impressive, though: 1200 access points, 25,000 simultaneous users, over half the crowd. To do the same, the Riverside would probably need one AP for every 200 users, so 50-60 along with bandwidth for them all.
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Shaun71 Posted on 13/03/2018 22:06
Edited On: 13/03/2018 22:14
Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
.
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Shaun71 Posted on 13/03/2018 22:12

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Thanks for the link littledick, some food for thought with how they've set out their historical pages. As Rob said, hopefully ours will be in place during the summer.
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7_The_Informer Posted on 14/03/2018 04:00

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
The iFollow answer is again bogus, at least they’re sticking to it I guess. The answer is that they are not technically capable of offering that to us as their laughable attempt to show the Augsburg game at the start of the season showed.
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DCI_Gene_Hunt Posted on 14/03/2018 08:35

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I think part of the issue with wifi is the network providers. I get very little or no signal of any kind inside the ground (I'm with 3 but away fro the ground its absolutely fine) yet people all around me seem to have no trouble checking betting, latest scores or like the woman in front of me the other week chatting on Facebook through out the match............................
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wilkos_perm Posted on 14/03/2018 09:39

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Is there a particular reason that delivery charges should be compared to other football clubs or sports direct? What about other businesses? Most people would shop around elsewhere if faced with those delivery charges for a t-shirt or such like from any other type of retailer.

It's good that they've provided answers but they're generic and predictable.
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myfooty Posted on 14/03/2018 11:28

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
"I wonder how Disney managed to retrofit wifi in their open air parks?"

Walt Disney World Resort does have great WIFI coverage, but it's needed for the operation systems and guest experience systems.

During 2016 approximately 58 million guests were admitted to the 4 theme parks and 2 water the parks owned by Disney in the Orlando area.

Walt Disney world resorts operates a guest system know as my Disney experience.
My Disney Experience is an app for Walt Disney World Resort. It shows when and what costumed characters are in the park, the wait times for rides, where Disney hotels are located, and more.
Before you travel to Disney, you setup your account on the My Disney Experience website. Then you can setup fastpasses, dining reservations, write notes, see park hours, find fastpass kiosks, and even figure out where the nearest snack stands are.
MagicBands and cards are secure all-in-one devices that allow you to effortlessly access the plans and vacation choices that you’ve made with My Disney Experience

Better deals are made available but these are a guide to the standard prices.

1 Day peak season Magic Kingdom
adult $137.39, Child (Under 10) $131.00.

Magic Bands costs
$12.99 - $48 plus tax

Parking.
WDWR 4 theme parks have about 40,000 parking spaces. Guests pay one fee for a parking pass good all day at all 4 theme parks—Magic Kingdom park, Epcot, Disney’s Hollywood Studios and Disney's Animal Kingdom theme park.
•Preferred parking: car or motorcycle – $45 per day
•Standard parking: car or motorcycle – $22 per day
•Oversized Vehicle Parking: Shuttle, Limo, Camper Trailer, RV, Bus or Tractor Trailer - $27 per day


Setting up and running the my Disney experience has cost Disney billions of dollars but I'm sure they will make more than they money back from the system.
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THEBOROBOSS Posted on 14/03/2018 11:52

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Don't know if it's been mentioned but at HT would it be possible to show the Premier League HT scores aswell as the Championship.
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gravyboat Posted on 14/03/2018 12:50

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Why don’t you just look for them on your phone?

Oh.
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HeritageHampers Posted on 14/03/2018 13:09
Edited On: 14/03/2018 14:02
Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I have a question about the Fans Forum...

Who decides and how is it decided which bodies / groups / individuals are members of the Fans Forum?

I realise this was discussed several weeks ago but I can't remember getting a coherent answer to it. If there was one and I missed it, if someone ITK or who can remember can remind me then I'd be very grateful [^]
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GusboroughSteve Posted on 14/03/2018 14:00

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
The concourse slow service, no pre-poured pints etc
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HeritageHampers Posted on 15/03/2018 17:02

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Thought not [V][DFS]
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DCI_Gene_Hunt Posted on 15/03/2018 17:53

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
I frequently ask this question and this seems to be the stock answer.

Basically the individual groups that represent the forum are represented by one individual who somehow collects the views of the group and (we hope/trust) accurately feeds those views to the forum and then back to the relevant groups. Eg Rob represents this message board, somebody else represents the 12th Man, Red Faction etc.

There are several individuals on the forum committee who seem to represent no one so presumably the only views they offer are their own.

Might be an idea to consider streaming or filming the meetings and putting them up on youtube so we can all see whats going on?
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rob_fmttm Posted on 16/03/2018 00:51

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Yes several representatives for large fan groups. And others with a great deal of experience.
But the agenda is driven by all supporters - there is a website and twitter to contact to contribute.
Every single point raised on this message board through the week prior to the last meeting was debated on Monday. That is some result for this forum. They may not have been the answers everyone wanted but there was a large part of that meeting addressing your specific concerns off fmttm. The I got dispensation to immediately report back the answers from MFC.
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steside Posted on 16/03/2018 12:25

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
What futureboy said about delivery charges. I also live down south and would certainly buy more from the club shop for our kids if the charges weren’t so ridiculous.
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HeritageHampers Posted on 16/03/2018 13:32
Edited On: 16/03/2018 13:35
Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
Thanks Gene.

That stock answer doesn't answer the specific question being asked though does it?
I understand who is represented on the forum and how they are represented (i.e. FMTTM is represented by Rob, 12thMan is represented by John Donovan, Red Faction is represented by someone wearing a balaclava etc etc) that is perfectly clear without a question having to be asked.

I also understand that there are people on the forum who could be construed as not
representing any specific group. That's a different issue.

What I'm trying to get to the bottom of is what is the process for determining that the bodies being represented on the Forum Group are accepted into the Forum Group.

For example...to pick a random member of the Forum : Red Army TV have 2 representatives on the Forum (The question of who they represent and that practicalities of that is a different one that I'm not asking here but is no less pertinent)

What I'm asking is, what process was implemented to facilitate their presence on the forum? Who decides that?

I am yet to see a coherent answer to this and again would be very grateful if in the spirit of transparency one could be provided.






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DCI_Gene_Hunt Posted on 16/03/2018 14:04

Middlesbrough FC Response to Fans Forum Thread on Fmttm

 
HH

I forget the name but another group contacted MFC recently & expressed an interest and were invited along to a meeting.
As they only had 7 (I think but certainly around that number) members then they were encouraged to grow their membership with the potential for invitation to the forum - at least thats how I understood Rob's response when he commented before - he may clarify further.

But to answer your question this from the supporters forum might help

"Middlesbrough Supporters Forum(MSF) was founded in February 2017 as an organisation independent of Middlesbrough Football Club(MFC) to bring together the main, disparate but representative independent Middlesbrough Supporters groups and media platforms that promote and support the views of football supporters who follow Middlesbrough Football Club."

Clearly someone was a driving force behind bring the groups together, don't know who that was, again Rob might be able to clarify?

Question for Rob - does the forum ever meet without representatives of the club present?
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